Ceragon is seeking an experienced and reliable 'Level Order Fulfillment (RMA)' employee to join our team. This individual should have a strong knowledge of Order Fulfillment and RMA processes and the ability to make accurate decisions in the fast paced environment. The successful candidate should be able to effectively manage customer orders and returns in a timely and cost-effective manner.
OF shall be responsible for:
Managing RMA repairs.
Managing imports & export of RMA units.
Monitoring Customs processes & Govern the Global RMA.
Partner monitoring & Governance.
Reporting to management with progress, pendency & Alerts
The candidate should have an understanding of the processes defined in Oracle & the knowledge to collate with Physical Transaction of Receiving & Shipping of items that shall include Finished Goods or Raw materials.
The candidate should have knowledge about Electronics repairs.
Job Requirements
Qualification:
Bachelors in commerce /Engineering
Diploma/MBA in Supply Chain/ Logistics Management
Expertise on productivity tools such as Excel/Power BI is mandatory.
Primary skills:
Minimum 2-3 Years
Knowledge of Oracle /SAP,
Exposure with Export/Import processes
Logistics operations in context with Indian Land of Law
Proven understanding of transactional systems and processes. Oracle App background must.
Understanding of warehousing, Logistics Services with exposure to Transportation and associated Taxation.
Softskill requirements:
Positive energy with initiative and team player.
Good verbal & written English.
Well verse /Confident in dealing with foreign nationals Global Customer/Colleagues.
Be passionate for Operations with relevant experience in Order Management, Customer Support Services.
Self-driven, with a collaborative approach with the ability to build and strengthen relationships.
Demonstrate strong attention to detailing and ability to shine under compressed timelines.
Adaptable, flexible, and open minded to work in a multifaceted, fast paced environment that undergoes constant change.
