Microwave Transmission Technical Support Engineer (Tier -2)
Job Description
What about us
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
What will you do
Follow support process/cases through CRM system
Work in a fully equipped lab environment to reproduce field issues and for self-training
Analyze and debug system performance from collected data to identify point of failure.
Act proactively to prevent issues from happening by providing suggestions and advice to customer
Support Ceragon engineers in the regions
Handle most complex and difficult cases and deliver the solutions to customers
Follow up product development/changes with close cooperation with Tier-3 expert team.
Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
Document resolutions for reported issues for further training purposes through creating knowledge items
