Technical Support

Job Description

Tech Job Description:

Ceragon is looking for a technical person who will provide frontal support to our employees.

Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.

The role involves handling incidents and service requests from end-user by following the standard methods and procedures.

Install and configure computer hardware, operating systems and applications.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

· 2-4 years of experience as Technical Support in a global company.

· Windows client installations (all versions) – a must.

· Hardware malfunctions & installations – a must.

· Software malfunctions & installations – a must.

· Printers malfunction & installations – a must

· Mobile malfunctions.

· Knowledge of network protocols: DNS, DHCP, TCP/IP, etc.

· Installation & Troubleshooting 3rd -party applications.

· Basic experience with using Active Directory, SCCM, Laps, BitLocker encryption – Advantage.

· Ability to document technical details clearly and to think out of the box.

· Excellent customer service skills.

· Fast learner.

· Fluent English (reading, writing and speaking) - mandatory.

· Strong troubleshooting and problem-solving skills.